[Poland] Webinar: Payroll & HR Outsourcing with no secrets

How to move to your first outsourcing model or switch providers without risk and stress. What clients fear most – and why it is usually unnecessary. 

Are you considering outsourcing payroll and HR or changing your provider, but worried about what might go wrong during implementation?

During this webinar, we will show you how to do it safely and consciously. 

Important: The webinar will be conducted in Polish

Who is this webinar for?

This session is for you if you: 

• are considering outsourcing payroll and HR,  

• are working with a provider but are not fully satisfied,  

• want to avoid mistakes when selecting and implementing a solution,  

• need to organise the topic before making a decision.  

Outsourcing payroll and HR – or changing providers – is one of the more complex operational decisions.  

Companies most often worry about:

As a result, many organisations delay this step, even when their current solution is no longer sufficient. This often leads to increasing risk and additional costs. 

What you will learn: 

How HR and payroll outsourcing can genuinely relieve internal teams and streamline processes 

What companies most often gain after a well-executed implementation 

Best practices that increase comfort and effectiveness when using outsourcing services 

How to consciously plan cooperation so that it supports organizational growth, not just day‑to‑day operations 

AGENDA

1. How to choose the right provider
   What to look at beyond price and what questions to ask before signing a contract.

2. Outsourcing agreement – what it must include 
   Key clauses, responsibilities, and SLAs in practice.

3. Service implementation – how it really works
   Stages of implementation and the most common risks.

4. First 90 days of cooperation 
   What to expect and how to avoid issues.

5. Most common “surprises” in outsourcing cooperation 
   What companies typically gain and lose in payroll outsourcing.

6. Q&A Session 

BONUS FOR PARTICIPANTS 

After the webinar, you can join a short consultation where we will: 

• analyse your current situation,

• identify potential risks and next steps,  

• suggest the most suitable solution for your case.

Want to learn more?

Schedule a meeting!

Book a meeting

SPEAKERS

Sylwia Kuczyńska 
Branch Director, Wrocław, CA  

Sylwia started her business adventure with Contract Administration in 2000, and in March 2024 she was appointed Deputy Director of the Contract Administration Branch in Wrocław.

Thanks to her commitment and the systematic expansion of her competences as well as the experience she has gained, Sylwia has enjoyed success after success at CA for 24 years. At present, her tasks include supervising day-to-day operational activities, co-creating and implementing strategies and ensuring the development of the organisational culture. Previously, as Strategic Account Manager, she was responsible for relationships with CA’s key clients, as well as for optimising operational processes. As a psychologist, she also provides training in soft skills, mainly focusing on stress management.

Sylwia Rotnicka 
Payroll Department Director, CA 

Sylwia has been working in Contract Administration since 2005.

She started out as a Specialist. Since 2020, she has been a Payroll Department Director at the Wrocław branch of the company. She is responsible for launching projects for new customers, system implementations (SAP HR) and managing a subordinate team.

Additional agenda details (deep dive)

1. Intro: Why uncovering the “secrets” of outsourcing matters
    – Outsourcing as a possible solution to problems related to the labour market, team turnover, new regulations, and pressure on quality and timeliness
   – Debunking concerns: 
   ~ a contract that “locks you in”, 
   ~ risky implementation,
   ~ loss of control,
   ~ chaos in the first months 

2. How to choose the right provider (10 min)
    – What to really compare (not just price):
   ~ service delivery model 
   ~ team availability
   ~ technology
   – 5 questions you must ask before signing a contract  
   – Red flags when selecting a provider  

3. Outsourcing agreement – what it must include (10 min)
    – Key elements:
   ~ scope of responsibility 
   ~ SLA (and how to read it)
   ~ liability for errors
   ~ data security
   – What to watch out for (clauses that may hurt later) 

4. Implementation – what it looks like in practice (10 min)
    – Implementation stages:
   ~ data collection 
   ~ configuration
   ~ testing
   – How long it really takes 
   – The client’s role (often overlooked, but crucial) 

5. First 90 days of cooperation (10 min)
    – What should happen:
   ~ process stabilization
   ~ first payroll runs
   ~ optimizations
   – Most common problems and how to avoid them 

6. Most common “surprises” in cooperation with a provider (5 min)    
    – What companies most often gain and lose in HR and payroll outsourcing: 
   ~ hidden costs
   ~ poorly defined SLAs
   ~ communication chaos 
   – Short examples  

7. Summary + Q&A session (5 min)